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How we handle what you share with this website.
This Privacy Policy explains what information this website collects, how it's used, and the choices you have. It covers our website and general business practices. It is separate from the clinical confidentiality protections that apply once you become a client, which are described in our Office Policies and Notice of Privacy Practices.
Our website
Contact forms, appointment requests, cookies, and how information submitted through holisticbehavioralsolutions.com is handled before you're a client.
Your clinical information
Protected health information shared in session or in your clinical record is governed by HIPAA and our Notice of Privacy Practices, provided at intake.
Information We Collect
What we gather directly from you, and what's collected automatically.
When you use our Contact form, Request an Appointment form, or otherwise reach out through this website, you may provide:
- Your name, email address, and phone number
- The type of service you're interested in and your preferred contact method
- General insurance information, such as your provider or plan type
- Any message or details you choose to include
We ask that you avoid including detailed clinical, medical, or diagnostic information in these forms. Website forms are convenient, but they are not the appropriate channel for protected health information, which is instead handled through our secure patient portal and in-office intake process.
Like most websites, ours may automatically collect limited technical information when you visit, including your browser type, device type, approximate location derived from IP address, pages visited, and referring site. This information is used in aggregate to understand how the site is used and to keep it functioning properly. It is not used to identify you personally.
How We Use Your Information
What we do with what you share, and what we never do with it.
Information submitted through our website is used only to:
- Respond to your inquiry or appointment request
- Verify insurance and confirm scheduling details
- Maintain records related to your request, consistent with our office policies
- Improve the functionality and content of this website
We do not sell your information, and we do not share it with third parties for their own marketing purposes.
We do not use website form submissions to enroll you in marketing campaigns. Any appointment reminders or scheduling communications you receive come through our patient portal system, which you consent to separately when you register.
Cookies & Tracking Technologies
The small tools websites use to function and measure traffic.
This site may use cookies and similar technologies to remember basic preferences and to understand how visitors use the site through analytics tools. These tools may collect information such as pages viewed and time spent on the site. You can disable cookies through your browser settings; some site features may not function as intended if you do.
There is currently no consistent industry standard for how websites should respond to browser "Do Not Track" signals, so this site does not currently respond to them differently. You can still manage tracking through your browser's cookie and privacy settings at any time.
Third-Party Services
Tools we rely on that have their own privacy practices.
We use the following third-party platforms as part of running our practice. Each maintains its own privacy policy, which we encourage you to review directly:
| Service | Purpose |
|---|---|
| Theranest | Patient portal, scheduling, and secure clinical record-keeping |
| Fullscript | Affiliated wellness dispensary for optional supplement purchases |
Information you enter directly on these third-party platforms is governed by their privacy policies, not this one.
No. HHCF is a separate nonprofit organization with its own website and privacy practices. This policy applies only to holisticbehavioralsolutions.com.
Security & Retention
How we protect what you share, and how long we keep it.
We use reasonable administrative and technical safeguards to protect information submitted through this website. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Information submitted through website forms is retained only as long as needed to respond to your inquiry or process your request, unless you become a client, in which case relevant information becomes part of your clinical record and is retained according to applicable New Jersey recordkeeping requirements described in our Notice of Privacy Practices.
Your Rights & Choices
What you can ask us to do with information you've provided.
Yes. You may contact us at any time to ask what information we've collected through this website, to request a correction, or to ask that it be deleted, provided it isn't part of a clinical record we're required to retain under New Jersey law. We'll respond to reasonable requests within a reasonable timeframe.
HBS operates exclusively in New Jersey, and this website is directed primarily at New Jersey residents. If you are a California resident and believe the California Consumer Privacy Act applies to your interaction with this site, contact us and we will address your request consistent with applicable law.
Children's Privacy
How this policy treats information from minors.
This website is not directed at children under 13, and we do not knowingly collect personal information from children under 13 through website forms without parental or guardian involvement. If you believe a child has submitted information to us without appropriate parental consent, please contact us and we will address it promptly.
When a minor becomes a client of HBS, information is collected and handled as part of the clinical intake process, with parent or guardian involvement as appropriate, and is governed by our Notice of Privacy Practices, not by website form submissions.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, our practices, or applicable law. The date at the top of this page reflects the most recent review. We encourage you to check back periodically.
This Privacy Policy works alongside our Terms and Conditions and our Office Policies & Informed Consent, which governs your clinical relationship with us as a client.
We're happy to walk through anything here
If any part of this policy isn't clear, or you'd like to make a request about your information, reach out any time.